Warranty
One-Year Limited Warranty
Jewelry to enjoy, with support you can count on. NEARHELD offers a one-year limited warranty against defects in materials and workmanship on jewelry purchased directly from nearheld.com.
Our promise
Coverage lasts for one year from the date of delivery and applies to the original purchaser or original gift recipient. Keep your order confirmation as proof of purchase. No separate registration is needed.
What is covered?
Manufacturing defects in the metal, setting, chain or clasp are covered. A loose or missing stone is covered when it results from a manufacturing defect in the setting. We assess each claim using your photos and, when needed, an inspection of the piece.
What is not covered?
- Normal wear, scratches, silver tarnish and gradual wear or fading of plating.
- Damage caused by accidents, pulling, crushing, misuse or exposure to harsh chemicals.
- Loss or theft of the jewelry, or stone loss caused by accidental damage or normal wear.
- Damage caused by third-party repairs, resizing or alterations.
Not sure what caused the issue? Contact us with photos so we can help you understand the next step.
Repairs, replacements and costs
For an approved warranty claim, we will repair or replace the affected piece at no charge, including materials, labor and necessary standard shipping both ways. Please let us arrange or approve shipping before you send anything.
If a repair or an identical replacement is unavailable, we will offer a comparable replacement with your agreement or refund the amount paid for the affected item to the original payment method.
For issues outside warranty coverage, we will explain any available service and its cost before you decide. We will not carry out paid work without your approval.
How to request warranty support
- Email support@nearheld.com with your order number, a description of the issue and clear photos of the piece and the affected area.
- We will review your request and explain whether an inspection or return is needed, along with the next steps and expected timing.
- If a return is needed, wait for our authorization and the correct shipping instructions. Please do not send jewelry to the address on the original parcel without confirmation.
Warranty and returns
This warranty covers manufacturing defects. For a change-of-mind return or exchange, please see our Return Policy. For everyday care advice, visit Materials & Care.
This limited warranty is provided by NEARHELD, operated by Smart Lazy LLC. It gives you specific legal rights, and you may also have other rights that vary by state. It does not limit any rights you have under applicable consumer law or reduce warranty coverage promised when your order was placed.