Shipping policy
Shipping origin and availability
Orders ship from Hangzhou, China. We deliver to the United States, United Kingdom, Canada, Australia and Chile. Available shipping services and charges are shown before you pay.
Order processing
Orders ship within 2 business days.
Delivery times by destination
All times below are estimated business days after dispatch. Please allow up to 2 additional business days for order processing. Business days are Monday to Friday, excluding public holidays.
| Destination | Standard | Expedited |
|---|---|---|
| United States | 8–15 business days | 3–8 business days |
| United Kingdom | 3–5 business days | Not currently offered |
| Canada | 6–12 business days | 5–7 business days |
| Australia | 6–12 business days | 4–7 business days |
| Chile | Contact us for an estimate | Not currently offered |
Australian remote areas may take longer. Services available for your address are shown at checkout.
Shipping fees
Standard shipping is US$9.95 for orders under US$79 after discounts, or free on orders of US$79 or more after discounts. Expedited shipping is US$19.95 where available in the United States, Canada and Australia.
Tracking and delivery details
Tracking information is emailed after your order ships. Please provide a complete and accurate delivery address at checkout. For a delivery question or address correction, email support@nearheld.com with your order number.
Customs and import charges
Import duties, taxes, and brokerage fees may be charged by the destination country. Unless explicitly collected at checkout, these charges are the customer's responsibility.