Refund policy

30-day returns and exchanges

To request a return or exchange, email support@nearheld.com within 30 days of delivery. Include your order number and the item you wish to return. Items must be unused, unworn, and returned in their original condition and packaging.

Return authorization and instructions

Please wait for return authorization and instructions before sending an item. Contact us to confirm the return destination. The business mailing address shown on this website is not a returns address.

Return shipping costs

Unless an item is incorrect or arrives damaged, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable, except where required by applicable law.

Refunds

After an eligible return is received and inspected, the refund will be issued to the original payment method within 3–5 business days. Your bank or payment provider may need additional time to post the refund.

Incorrect or damaged items

If your order arrives incorrect or damaged, email support@nearheld.com promptly with your order number and clear photos so we can review the issue. You will not be responsible for return shipping costs when the item supplied is incorrect or arrives damaged.

This policy does not limit any mandatory consumer rights that apply to your purchase.